Versand

Shipping Policy

We ship to most countries worldwide. Delivery times shown at checkout are estimates and may vary due to courier delays, customs processing, weather, strikes, or peak seasons. We can't guarantee delivery dates or cover costs caused by delays outside our control.

Order cut-off time: 15:00 GMT

Processing Time Orders typically ship within 1–3 business days (excluding weekends and holidays).

Estimated Delivery Timeframes Once dispatched, orders are estimated to arrive within the following timeframes:

These are estimates only and may vary due to customs clearance, local carrier conditions, or peak seasons.

Tracking All orders ship via a secure, tracked method. Tracking information is provided once your order is dispatched.

Incorrect Address / Undeliverable Packages Please ensure your address is correct at checkout. We are not responsible for undeliverable orders due to missing or incorrect details. Returned-to-sender packages are not eligible for refunds. If you entered the wrong address, email info@truesharp.store as soon as possible. If a reshipment is required, a flat shipping fee will apply.

Shipping & Fulfilment

Orders are managed by Victor Ecom, based in United Kingdom.

All orders are dispatched from our partner fulfilment centre in Ningbo, Zhejiang, China.

Failed Delivery If tracking confirms the courier did not complete delivery, we will resolve the issue with a reshipment. Refunds are not issued for courier or customs delays.

Contact & Support

• Website name: TRUESHARP
• Company name: TRUESHARP
• Address: Rue du Trône 100, 1050 Ixelles, Belgium
  
• Email: info@wearvicci.com
• Phone number: +31627236013
• Customer service: Our customer support is available Monday – Friday, 9AM – 5PM (GMT)
• Response time: Customer service will respond within 24 hours on business days.