Widerrufsrecht

60-Day Confidence Guarantee

We stand behind the quality of every piece we make.

That’s why you have 60 days from delivery to try your item and decide if it’s right for you.

If you're not fully satisfied, you can request a return — no stress, no pressure.

Easy Returns

To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition, with tags and packaging

  • Accompanied by proof of purchase

To start a return, simply contact us at info@truesharp.store

Once your request is approved, we’ll provide clear instructions on how to send your item back.

Damaged or Incorrect Items

Please check your order upon arrival.

If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve it quickly.

Exchanges

Need a different size or variation?

The fastest way is to request a return for your current item and place a new order once approved.

Non-Returnable Items

Some items are not eligible for return, including:

  • Final sale items

  • Gift cards

  • Personalized or custom products

If you're unsure, feel free to contact us before purchasing.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer protection laws.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, refunds are issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Shipping & Support

  • Website name: TRUESHARP
  • Company name: TRUESHARP
  • Address: Rue du Trône 100, 1050 Ixelles, Belgium
  • Email: info@wearvicci.com
  • Phone number: +31627236013
  • Customer service: Our customer support is available Monday – Friday, 9AM –5PM (GMT)
  • Response time: Customer service will respond within 24 hours on business days.

Our Commitment

We’re committed to delivering products that meet high standards of quality, fit, and comfort — with transparent service you can trust.

Your satisfaction matters.